RMS supports the Scottish Borders Business Excellence Awards 2017

 RMS - Retail Solutions that Work for You


RMS is delighted to be supporting the ‘Retailer of the Year‘ category of the Borders Business Excellence Awards 2017. organised by Scottish Borders Chamber of Commerce.

In today’s era of immense choice for consumers and increased digitalisation, retail customers are not only discerning about what they want, but are putting new demands on retail customer service, and consequently retailers are having to make extra efforts to meet these consumer requirements and ensure a competitive advantage.

RMS understands the importance of highlighting retailers’ achievements and giving them the recognition they deserve for the hard work they put into growing their business – and also the positive impact that this has on the Scottish Borders community.

In recognising the challenges which all retailers face in exceeding customer expectations, maximising omni-channel capabilities, boosting efficiency, productivity and profitability in all areas of their retail business, RMS works closely with retailers to guide them on how to realise their goals.

Our Cloud managed OpSuite Retail Management Solution EPoS software is a UK market leader in the provision of strategic, innovative, retail-specific solutions that make a positive impact on achieving better retail profits through effective sales, purchasing, stock control, pricing, promotions, loyalty programs, warehousing and web store management.

We are proud to be part of recognising well-deserved work in this vibrant channel and look forward to continuing to work with retailers in the Scottish Borders during the coming year, and supporting them with exciting opportunities to further the growth of their businesses through OpSuite Retail Management Solution EPoS software.

RMS is a UK market leader of EPoS hardware and software solutions enabling your retail operation to win now and in the future.

We care about your business, if you have questions about how your retail business can benefit from our OpSuite Retail Management Solution EPoS software, please contact us today on 01750 700 527 or via our on-line enquiry form

We look forward to helping you with the future EPoS needs of your growing business.

You can also follow RMS on Social Media for all the latest information on the great benefits, features and deals on EPoS Hardware.

Mobile Computing Devices – The Retailer Benefits

 RMS - Retail Solutions that Work for You


In today’s era of immense choice for consumers and increased digitalisation, retail customers are not only discerning about what they want, but are putting new demands on retail customer service, and when they have made a decision, they want it now.

Brick-and-mortar retailers are not just competing with each other, they are also competing against successful on-line retailers. Compared with a simple and quick purchase from the couch at home, it is especially important for retailers to create faster and simpler ways to make brick-and-mortar purchases.

With the use of mobile devices at the POS, retailers are able to step up to the challenge and satisfy the customer’s need for pre-purchase information whilst in-store, through the integration of all relevant distribution channels.

Today’s retailers need to meet these consumer requirements to ensure a competitive advantage. One of the most important ways an advantage can be acquired is by sales assistants utilising mobile devices in-store. By using them, the sales assistant can get informed more quickly and efficiently, and therefore improve customer service and increase sales turnover.

Read on to discover more on why mobile computing devices can benefit your retail shop. Continue reading


Attendees at the FREE RMS EPoS TRAINING DAY have declared the event a resounding success and an invaluable contribution to improving retail sales, purchasing and stock management within their businesses.

Afterwards attendees gave very positive evaluations and compliments as to the quality of the presentations, speakers, and overall organisation of the event.

The RMS EPoS Training Day was provided free of cost to attendees and was designed to help retailers using Microsoft Dynamics Retail Management System improve their business profitability. One universal comment from attendees was they had obtained enormous value from the event and that they would like to have more of the same.


For independent retailers, training of management and staff is essential to stay ahead of competitors by utilising to the maximum all the benefits available from the rich features of their RMS EPoS system.

In key training sessions on ‘RMS EPoS Best Practises‘ attendees learned directly from RMS’s experts on how they could use their EPoS system to the fullest and improve profitability in their business. Topics included: Continue reading


The team at RMS are now very well advanced with plans for the FREE RMS EPoS TRAINING DAY event designed to help retailers using Microsoft Dynamics Retail Management System improve their business profitability.

With only two weeks to go enthusiasm for the event has been building strongly amongst the team as each day more and more RMS clients mark their calendar as ‘Out-of-Office’ on May 18th 2016.

For independent retailers, training of management and staff is essential to help avoid costly mistakes and obtain the maximum benefits from the rich features of their RMS EPoS system.

Consequently RMS is pleased to be providing this unique FREE RMS EPoS TRAINING DAY event dedicated to ensuring the attendees obtain the fullest benefits when using the RMS EPoS software.


Attendees will learn directly from RMS’s experts on how to get the most from their EPoS system and improve profitability in their business with key training sessions on ‘RMS EPoS Best Practises‘, including: Continue reading

EPoS on Fire! Don’t try this at home!

All retail and hospitality business owners want to be confident that their EPoS Hardware is adaptable, expandable, and robust in supporting the evolving needs of their business.

To demonstrate its stylish robustness, the DataVan Glamor product was subjected to an Extreme Water and Fire Challenge as shown in this video.

A word of Caution, Don’t try this at home!

Combining clean and neat lines with robust aluminium construction, an IP65 front bezel and spill-proof vent holes, the Glamor increases system reliability even in harsh retail or hospitality environments.

A patented dual-hinge base mechanism makes it easy to adapt to changing requirements and can be adjusted to stand upright, low profile, fold –flat or VESA mounted. The bezel free 15” screen is available in resistive touch and true-flat glass projected capacitive touch option.

The stylish DataVan Glamor G615 EPoS terminal.
The DataVan Glamor G615 EPoS terminal.

The modular engineering of the Glamor series with its cable-free internal design makes for easy service and maintenance. The terminal is fan-free and sealed against dust and water ingression with an IP65 rated front screen. Powerful processing speed is ensured with a number of Intel CPU options ranging from Atom through to 4th generation Celeron and Core processors.

The DataVan Glamor EPoS Hardware is high performing and flexible to satisfy the most demanding of daily retail operations, whilst supporting the evolving needs of a point of sale terminal allowing you to confidently plan for the future.

DataVan Glamor EPoS Terminal in store
DataVan Glamor EPoS Terminal in store

DataVan has a strong presence in the UK, and provide retail and hospitality store owners with a reliable choice of terminal for any size of installation. Being ideally suited to meet requirements ranging from a single terminal through to large multi-lane projects, the range offers a value option for customers who require a robust and reliable EPoS system at lower cost than many comparable terminals on the market today.

If you would like to find out more about DataVan retail EPoS systems and how they can assist you with running your retail business then please don’t hesitate to get in touch. Freephone us on 0800 138 0050 or complete our enquiry form online.

Brainboxes go from strength to strength.

I recently chatted with Stephen Greer of Liverpool based Brainboxes about the equipment that they offer to the retail industry, and I thought I would share with you the insightful information I found out about Brainboxes and their products.


  1. What are the products and services that Brainboxes offer retailers?

A. Brainboxes products are used in a wide variety of retail environments such as stores, restaurants and bars. Much of the point of sale equipment used in these locations (barcode scanners, credit card readers, cash drawers etc.) connects to a PC using an RS232 serial port or an RS232 powered serial port. Brainboxes products provide up to 8 serial ports from a single PCI slot. Some of the products can also allow the equipment to be powered from the same port, rather than needing a separate power source.

We also offer a range of Industrial Ethernet products – Switches and Remote I/O devices that can be used in HVAC, Lighting and Access Control.  One in particular uses devices to trigger ANPR cameras monitoring a barrier-less car park in shopping malls.

2. Which products provided by Brainboxes are particularly popular and helpful for those in the retail industry?

Brainboxes RS232 powered serial port

A. Point of Sale (POS) serial cards are used to connect point of sale hardware such as LCD displays, barcode scanners and printers to the main point of sale system. Brainboxes point of sale devices are used extensively throughout retail including major retail stores, DIY chains and supermarkets

3. How does the Brainboxes range of products combine with retail EPoS systems?

A. Major retail chain store names found in every high street are benefiting from the reliability, connectivity and lifetime guarantee of Brainboxes RS232 serial cards in their point of sale transactions.

Brainboxes specially adapted UC-420 three port serial cards were integrated into a customised EPOS solution by a leading UK system integrator as part of a major roll out across all UK and selected overseas branches.

A leading Express Travel Company uses Brainboxes Serial Cards in their nationwide ticketing operations.

Customised Brainboxes Serial Cards are used by a leading UK system integrator to provide an additional four RS232 ports to individual ticketing terminals in a substantial build- to- order roll-out. This proved an extremely cost-effective method of building more functionality into the existing system.

Our new range of Ethernet I/O modules have been used in a retail environment to remotely switch off retail store lighting saving time and energy http://www.rmspos.co.uk/Serial-Adaptors/Ethernet-to-Serial/

4. On the hardware provided by Brainboxes what is the warranty for retailers?

A. Brainboxes offer various warranties on their products, a full list can be found here: – http://www.brainboxes.com/terms-and-conditions

5. What is included in Brainboxes lifetime support guarantee?

A. The support guarantee information can be found also be found here: – http://www.brainboxes.com/terms-and-conditions

6. How are Brainboxes able to offer a lifetime guarantee on their products?

A. Our own in-house design and manufacturing gives us exceptional quality, reliability and the confidence to offer our customers product lifetime warranty and free technical support for all serial devices from purchase.

7. Do Brainboxes offer software and services for retailers as well as the hardware range?

A. Our software is often designed in the form of drivers and applications to be used in conjunction with our hardware products. Our in-house Research and Development and Manufacturing facilities also allow “Custom Design, Perfect Fit” devices tailored to suit your application in addition to the wide range of standard products we produce.

8. What testing does Brainboxes carry out on their hardware devices?

A. We use continuous automated testing of our in-house drivers and software Continuous testing ensures that when you install one of our devices ‘it just works’. Our software allows hassle free installation, configuration and monitoring via our easy to use webpage. The software gives local COM ports that are backwards compatible enabling legacy applications and the device to work with a myriad of different 3rd party software. We make all our software versions available to download from our website.

9. What industry standard regulations do Brainboxes adhere to for their hardware products?

A. All our product ranges are extensively tested by qualified external test houses to meet all relevant standards, including EMC, CE and safety (UL/METL). They can be safely supplied into every market where these approvals are accepted. We can assist in obtaining specific Country Approvals where needed. All of Brainboxes products are fully RoHS compliant. To verify supplier declarations on RoHS compliance, fully built products were sent to an external test house for X-Ray Fluorescence (XRF) testing on components, using the Fischerscope X-Ray system XDAL. This technique is capable of determining percentages of different elements and is accurate to 0.1% Wt. Brainboxes is fully compliant with the WEEE (Waste Electrical and Electronic Equipment) 2002/96/EC directives which tackle the increasing waste stream of electrical and electronic equipment and complements European Union measures on Landfill and incineration of waste.

10. How do Brainboxes support services work?

A. Customers can register for lifetime support here:-http://www.brainboxes.com/lifetime-guarantee

11. How does Brainboxes unique industry knowledge allow them to design manufacturer and support devices?

A. Our In house expertise enables us to offer perfect fit custom design solutions. If a product doesn’t quite fit with a customer requirement then we have all the core technology and skills at our fingertips to give the customer exactly what they want.   Retail POS systems often have unique power requirements and we have assisted companies such as ICL, Fujitsu, Wincor Nixdorf & RMS to provide connectivity as well as power through our cards.

12. How long have Brainboxes been assisting retailers in the UK?

A. Our first Retail POS solution was supplied around 1990 supplying Keyboard Wedge barcode scanning solution. Soon after that we started designing Serial port cards and we supplied ICL with a 4 port powered Serial card which enabled them to supply POS systems to the entire M&S estate which provided huge cost saving and removal of power banks from under the counter.

If you would like to find out more about Brainboxes adapters and how they can assist you with connecting peripherals then please don’t hesitate to get in touch. Freephone us on 0800 138 0050 or fill out our enquiry form.

Retailers Against Crime Q and A

I recently attended a seminar where Maxine Fraser of Retailers Against Crime discussed the services that the organisation offer, and I thought I would share with you the insightful information we found out about how Retailers Against Crime support retailers across the UK.

Maxine has kindly provided a Q and A below for retailers as to why she feels it is important to be a member of Retailers Against Crime and what it is they can do for you. Continue reading