Never has the preservation of working capital been so important in retail. After over a year of lockdowns, restrictions and curbs to free movement (not to mention Brexit!), conserving cash has been a priority for every UK business owner. However, restrictions have also meant that businesses have had to invest in new equipment to ensure covid-19 safety for their employees and their customers, including screens, hand sanitizer and queuing solutions, among other safety measures. If you have had to invest heavily in covid-19 related safety solutions, you may have put your requirements for new EPoS hardware on the back burner, but have you considered leasing your new EPoS equipment?Continue reading
Cloud-based software is typically described as: on-demand online software using remote data centres for storage.
This type of software has been around for some time now, but many retailers have been slow to adopt a cloud-based approach for their businesses, opting instead for traditional, fully locally installed software. However, according to research conducted by the International Data Group, 18% of businesses are considering adopting cloud-based software in the near future.Continue reading
Always a tricky balance for retailers – not enough staff and there’s a queue, too many and you are wasting money. In this article we look at the causes of a queue and some of the things that you can do to reduce or even eliminate queues.
Whilst there are a few hot tech and training shoe releases that absolutely love a queue and the social buzz that they create, the reality is that most retailers lose 10% of footfall due to queues and waiting times in store. In fact 26% of customers who walk out of a store will discontinue their purchase journey completely.
A queue is a sign that the operation is not working properly and is something to be avoided. A few years ago, customers were more accepting of a queue, but nowadays customers can vote with their mouse and simply head online.Continue reading
Do you know the difference between multi-channel and omni-channel retail?
Omni-channel retail delivers a seamless experience for the customer. This means that every way that a customer interacts with a company; whether that’s online, in-store, using a mobile app, via email and more besides, their user experience is fully connected.Continue reading