In previous blogs, we’ve written about how vital it is for retailers in this extraordinarily challenging business environment to move towards an omnichannel business model. Industry trends were already making this critical, but with the massive increase in online shopping due to Covid-19, it has become essential. Becoming a true omnichannel retailer means integrating your online and offline systems and operations to provide a truly seamless, unified service to your customer, no matter how they wish to purchase from you.Continue reading
Cloud-based software is typically described as: on-demand online software using remote data centres for storage.
This type of software has been around for some time now, but many retailers have been slow to adopt a cloud-based approach for their businesses, opting instead for traditional, fully locally installed software. However, according to research conducted by the International Data Group, 18% of businesses are considering adopting cloud-based software in the near future.Continue reading
When Natasha Ednan-Laperouse purchased a baguette from Pret a Manger in July of 2016, she was entirely unaware that it contained sesame seed, an ingredient to which she had a life threatening allergy. What ensued was a catastrophic fatal allergic reaction on a flight to Nice. Since Natasha’s death, her parents, Nadim and Tanya, have campaigned tirelessly for a change in the law around allergen labelling and so, after five years of pressure on the UK Government, Natasha’s Law will come into force on October this year.Continue reading
The retail landscape has experienced a colossal shift towards omnichannel in the last 12 months. The Covid-19 pandemic saw high street retailers close for a large portion of 2020 and currently a significant part of 2021. For many bricks and mortar businesses, this has necessitated a move towards an omnichannel bricks and clicks model.
Not only has online shopping become a necessity, it has become a habit for consumers. Retailers who have not yet made the leap to omnichannel, may find that while the return to the high street will undoubtedly bring a welcome boost to business, it may not be as fruitful as it once was. The high street may be making a comeback, but for the ambitious retailer, eCommerce has become a necessity.Continue reading