Top Tips for Customer Retention in the Omnichannel World

There’s no doubt that eCommerce has experienced significant growth over the last couple of years.  While many consumers have become accustomed to the convenience of online shopping, the lifting of pandemic related restrictions has seen a resurgence of shopping in person. So, we now face a new type of consumer who is equally active both online and in-store, the omnichannel shopper, and retailers must adjust their offering to cater for their expectations – or risk being left behind.

Continue reading

Retail footfall continues to grow as warm weather and public holidays create perfect spending conditions

Recent figures on high street footfall around the UK show a rise of nearly 12% week-on week since the warm weather began, while out of town shopping centres saw between 2% and 9% increase, indicating the return to the high street is now in full swing.  And, if you’re based in a tourist hot spot, it gets even better with a rise of between 24% and 38% in retail footfall in the last couple of weeks.

Continue reading

Bricks and Mortar sales surge following April reopening

Despite retailers’ concerns over whether online shopping would continue to dominate once lockdown restrictions began to ease, traditional retail appears to be making a strong comeback.

Following three months of widespread lockdown across the UK, retail sales for April were up 46.3% in comparison to April 2019 (2020 data notwithstanding), according to BRC-KPMG’s retail sales monitor.

UK Head of Retail at KPMG, Paul Martin said:

“Twelve months on from the first lockdown, retailers will be delighted with the way the re-opening of the high street was greeted by shoppers in April, eager to get into stores and engage once more with physical shopping.”

Continue reading

Back in Business: Shop Reopening Retail System Checklist

.

Many businesses have been shut for quite some time now, but now it finally looks like non-essential retailers will be able to reopen and start getting things back to normal. After the year that we’ve all had, this is great news, and workers everywhere (not to mention their employers!) are looking forward to getting back to their jobs.

That’s fantastic, but reopening a business nowadays isn’t as simple as switching on the lights and turning the sign round from ‘Closed’ to ‘Open’. After a prolonged shutdown like the one we’ve had to endure, reopening a modern retailer isn’t a quick task. This is especially true if you want to ensure that you will be able to serve your customers to the best of your ability as soon as you reopen. There are a number of steps you need to go through in order to make sure that all of your systems are still in working order after being switched off for so long. In this blog, we’ll be going through the tasks you will need to perform.

Continue reading