RMS supports the Scottish Borders Business Excellence Awards 2017

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RMS is delighted to be supporting the ‘Retailer of the Year‘ category of the Borders Business Excellence Awards 2017. organised by Scottish Borders Chamber of Commerce.

In today’s era of immense choice for consumers and increased digitalisation, retail customers are not only discerning about what they want, but are putting new demands on retail customer service, and consequently retailers are having to make extra efforts to meet these consumer requirements and ensure a competitive advantage.

RMS understands the importance of highlighting retailers’ achievements and giving them the recognition they deserve for the hard work they put into growing their business – and also the positive impact that this has on the Scottish Borders community.

In recognising the challenges which all retailers face in exceeding customer expectations, maximising omni-channel capabilities, boosting efficiency, productivity and profitability in all areas of their retail business, RMS works closely with retailers to guide them on how to realise their goals.

Our Cloud managed OpSuite Retail Management Solution EPoS software is a UK market leader in the provision of strategic, innovative, retail-specific solutions that make a positive impact on achieving better retail profits through effective sales, purchasing, stock control, pricing, promotions, loyalty programs, warehousing and web store management.

We are proud to be part of recognising well-deserved work in this vibrant channel and look forward to continuing to work with retailers in the Scottish Borders during the coming year, and supporting them with exciting opportunities to further the growth of their businesses through OpSuite Retail Management Solution EPoS software.

RMS is a UK market leader of EPoS hardware and software solutions enabling your retail operation to win now and in the future.

We care about your business, if you have questions about how your retail business can benefit from our OpSuite Retail Management Solution EPoS software, please contact us today on 01750 700 527 or via our on-line enquiry form

We look forward to helping you with the future EPoS needs of your growing business.

You can also follow RMS on Social Media for all the latest information on the great benefits, features and deals on EPoS Hardware.

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Mobile Computing Devices – The Retailer Benefits

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In today’s era of immense choice for consumers and increased digitalisation, retail customers are not only discerning about what they want, but are putting new demands on retail customer service, and when they have made a decision, they want it now.

Brick-and-mortar retailers are not just competing with each other, they are also competing against successful on-line retailers. Compared with a simple and quick purchase from the couch at home, it is especially important for retailers to create faster and simpler ways to make brick-and-mortar purchases.

With the use of mobile devices at the POS, retailers are able to step up to the challenge and satisfy the customer’s need for pre-purchase information whilst in-store, through the integration of all relevant distribution channels.

Today’s retailers need to meet these consumer requirements to ensure a competitive advantage. One of the most important ways an advantage can be acquired is by sales assistants utilising mobile devices in-store. By using them, the sales assistant can get informed more quickly and efficiently, and therefore improve customer service and increase sales turnover.

Read on to discover more on why mobile computing devices can benefit your retail shop. Continue reading

WHERE CAN SMALL RETAILERS GET PCIDSS COMPLIANCE EXPERTISE?

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Retailers are frequently asking RMS the question – “What does a small-to-medium sized business have to do in order to satisfy the PCI DSS requirements?”

It is such a frequently asked question because most retailers understand that if they lose credit/debit card data through a data breach and they are not PCI DSS compliant, then they are likely to incur Card Scheme fines for the loss of this data and may be liable for the fraud losses incurred against these cards and the operational costs associated with replacing the accounts.

In addition it’s likely that their customers may also not want to do further business with them.

Because these consequences can be huge, we decided to ask this important question, and others, to BC Technologies LLP who provide PCIDSS compliance expertise to businesses in a range of sectors. Their role is to take the distraction of IT technology away from a retailers business so that the retailer can concentrate on achieving business targets. We spoke with John Orr and the following is a summary of our conversation.

Q. PCIDSS – what is it?

A. Most retailers who take card payments whether through rented or owned terminals will be aware of Payment Card Industry Data Security Standard or PCIDSS for short.  The objective of PCIDSS is to reduce fraud and the theft of sensitive data by tightening up the procedures that surround the use of cards and the transaction process. When card fraud occurs any subsequent investigation will focus on this.

Q. How does it work?

A. Compliance to PCIDSS is undertaken by self-certification. The retailer is required to fill out an online questionnaire which is designed to probe into those aspects of its IT network and card handling processes that could be vulnerable to data theft and fraud. If the processes are good and the retailer understands the questions then they will pass the compliance test. This means their risk of fraud and data theft is managed to an acceptable level. Through the questionnaire they will become aware of the need to manage and document the processes involved when their business takes a card payment. Because card fraud and data security takes place in a technical environment the questionnaire is both complex and jargon laden.
If a retailers answers fall short then their business is found to be non-compliant. At that point they need to address the non-compliance issues.

Q. What does non-compliance mean for a retail business?

A. Put simply it means that some aspect of their card payment set up is not as secure as it could be and that they are vulnerable to fraud and data theft. Non-compliance has to be rectified and they may be liable to fines and possibly even termination of their card payment service.

Q. Who is responsible?

A. The retailer is! The questionnaire has to be signed off by a senior manager in company. The sign off binds them to quarterly review and annual re certification.

Q. Is this just an Annual Commitment?

A. Yes and No – The sign off includes an undertaking to keep compliance under review every three months in addition to the annual questionnaire.

Q. Scope – this term pops up, what does this mean?

A. In order to deal with the assessment the retailer needs to consider the various points that are touched by their payment system i.e. the Scope. Does the card reader share the Wi-Fi that is offered to customers? Is the reader in any way linked to other computers or devices in the business’ network?  If the retailer operates on-line, how do they organise the storage of transaction data? Is the website secure? Who amongst the retailers staff has access to any transaction related data? Have the staff been vetted and trained in card payment and anti- fraud procedures? All these touch points fall within the scope of the payment system and the PCIDSS questionnaire.

Q. Is it possible to reduce the Scope for an easier and more secure life?

A. Bear in mind that in order to manage the card payment process the retailer needs to have a written policy to cover each touch point. If they have a policy then they need to document how they review that policy. So not only do they reduce their risks but they reduce their workload if they can keep their scope narrow.
Many retailers will use payment systems which run through on-line portals or chip and pin systems. The PCIDSS will perform tests on a retailers website to determine security. The retailer would be responsible for checking that their card machine is not tampered with or stolen. At the other extreme there are businesses taking card details by phone. The opportunities for fraud when card details are taken by phone are immense. Are details written down? By whom? Are the staff trained and vetted, where and how is that data stored, who has access to? Is it securely destroyed?
These simple questions will all require a process and policy. Just like Health and Safety the retailer needs to have a policy, procedures and a log to demonstrate that their PCIDSS compliance is reviewed and updated. You can see that defining Scope is critical both to security and to the resources required to achieve compliance.

Q. How can a small retailer easily deal with PCIDSS compliance?

A. The system exists to reduce to reduce the risk of fraud and delaying or ignoring compliance is simply extending risk. The time and effort involved in dealing with PCIDSS can be burdensome and given the consequences of fraudulent activity it makes sense to outsource the know how to achieve initial compliance. When a retailer starts in the right place they can then take on the ongoing reviews from a position of knowledge.

Q. Where can a small retailer get other PCIDSS compliance questions answered?

A. Two sources: 1. Give us a call at BC Technologies LLP – 01369 706656. or 2. On the PCI ComplianceGuide.org website.

 

You can Freephone RMS today on 0800 138 0050 or complete our on-line enquiry form to speak with one of our dedicated team. Either way, we look forward to helping you with the EPoS  needs of your growing business.

You can also follow RMS on Social Media for all the latest information on the benefits, features and great deals on EPoS Hardware.

YOUR CHANCE TO WIN FANTASTIC EPoS HARDWARE PRODUCTS. Have you entered yet?

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Aures Yuno Epos till system competition

Would you like to win one of these fantastic EPoS prizes in our free competition and give your retail store a Spring boost?

To celebrate the launch of OXD (OpSuite eXperience Day), RMS is giving away an Aures Yuno EPoS terminal and other products worth over £2000 from Honeywell, SNBC & Zebra!!

Enter this FREE competition now for a chance to win an AURES YUNO EPoS System.

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Please feel free to share this competition blog with your colleagues to increase the chances of your business winning!

Continue reading

OXD (OpSuite Experience Day), an unmissable EPoS event

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OXD - reserve your place today

Mark your calendar as Out-of-Office on May 17th and attend OXD at Novotel Edinburgh Park.

You are invited to OXD (OpSuite Experience Day), an unmissable EPoS event designed specifically for ambitious independent retailers who are interested in seriously reducing their business overhead costs. 

Be part of this Scottish EPoS event dedicated to helping you explore how you could protect and improve profitability in your retail business through the Automation, and Integration of your Retail Multi or Omni-channel operations. 

The Automation which OpSuite can provide to all areas of your retail business dramatically removes costly manual and duplicated time consuming tasks by integrating all your business operations.

Free sessions will explore how the Automation & Integration Management (AIM) of OpSuite Retail Management Solution EPoS software dramatically removes costly manual and duplicated, time consuming tasks in your business by integrating all your business operations.

At OXD you will learn directly from EPoS experts on how your EPoS system can improve profitability in your retail business. Key sessions including:

• How to lower overheads by reducing man hours on duplicated manual tasks.
• Complete tasks quicker so more can be achieved in a day.
• Quickly produce more accurate reporting of business performance to enable confident, profitable decision making.
• Free up staff so they can focus on enhancing sales and customer service.
• Improve customer service with more efficient transaction processing.
• Save time and money with streamlined control over Purchase Ordering and Payables.

In-store sales, eCommerce sales, purchase orders, pricing, warehousing, distribution, promotions, customer loyalty and reporting can all be integrated into one automatic stress-free management operation across all your shops and eCommerce web-stores.

Join us on this OpSuite Experiential Day and obtain invaluable insights and expert advice on the benefits Automated & Integrated Management (AIM) technology can bring to your business goals of improved profitability.

Plus, view the very latest EPoS hardware technology from Datavan, Epson, Honeywell, HP, SNBC, and Zebra at OXD.

Lunch is on us – come and join us – Reserve your place today at – www.rmspos.co.uk/reserve-oxd-place/ – and you could win an Aures Yuno EPoS system and other great EPoS products worth over £2000.

We look forward to meeting you there.

If you have any questions about OXD, or the Retail Management Solution Services we provide, please Contact Us today on 01750 700 527 or via our on-line enquiry form

We look forward to helping you with the future EPoS needs of your growing business.

You can follow RMS on Social Media for all the latest information on the great benefits, features and deals on EPoS Hardware.

Integrate your web-store to your retail shop sales with this ‘OpServices API Developers Guide’.

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Have you ever imagined the benefits you would receive with your eCommerce website fully integrated with all your in-store sales, hires, purchases,
prices, promotions, loyalty programs, warehousing, finance packages and other developments?

Of course you have! Like every ambitious retailer you have a desire to be the best at what you do by constantly being a step ahead of your major competitors.

Well now, through our OpServices API, you really can achieve your goals of streamlining every aspect of your retail operations by integrating OpSuite Retail Management Solution with your eCommerce store and treating sales from it just like sales from any other store within your business.

OpSuite is a Cloud-managed Retail management System with growing implementation across the UK as it epitomises the very latest in EPoS technology representing an opportunity to improve customer in-store experience as well as better systems connectivity.

OpSuite offers extensive functionality to meet a variety of needs for retailers in managing their business. However, as new applications continue to emerge offering even more business process improvement into more and more areas of a retail business you may find yourself asking whether it’s possible to integrate OpSuite with specific third-party applications.

By far the most frequently asked question we receive about OpSuite is, “Does OpSuite integrate with the platform which my web-store sits on?”
The very simple answer is “Yes, it does!

In fact, with OpSuite as your in-Store Retail Management Software and fully integrated with your web-store you will be able to leverage and expand your retail selling time and selling area many times over, increasing business and your overall exposure to consumers near and far.

OpSuite is ‘Open and Ready to Connect’ allowing development to integrate specific areas of your retail business such as ERP/Accountancy systems, Shipping carriers, Warehouse management systems and other bespoke developments.

Isn’t this just what you as an ambitious retailer wants for your business? It’s the Holy Grail of Retail Management Solutions – OpSuite, an innovative Cloud-managed EPoS System integrated with your eCommerce store and treating sales from it just like sales from any other store within your business.

It’s easy to integrate with OpSuite, simply contact RMS today. Call 01750 700 527 or Contact us by email, and as a first step we’ll provide you with our OpSuite ‘OpServices API Developers Guide’.

If you have any questions, comments or suggestions about your website integration, or the Retail Management Solution Services we provide, please Contact Us today on 01750 700 527 or via our on-line enquiry form

Should you be considering taking your company forward into the future with an enhanced Retail Management Solution for controlling all aspects of your retail stock and  purchase orders across your multi-channel or Omni-channel business, RMS can work with you to improve back office performance, leading to increased profits for your business.

We look forward to helping you with the future EPoS needs of your growing business.

You can also follow RMS on Social Media for all the latest information on the great benefits, features and deals on EPoS Hardware.

Safe Online EPoS Shopping (SSL – Secure Sockets Layer) with RMS

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Regular customers of EPoS hardware from RMS recognise there’s every reason in the world to shop online with us – www.rmspos.co.uk

  1. The selection of quality EPoS hardware is vast.

  2. The best EPoS hardware deals are available.

  3. Shopping transactions are securely encrypted.

  4. Shipping is fast.

In fact, purchasing EPoS hardware has never been easier, or more convenient and profitable for retailers!

And now the RMS website has been enhanced further.

Because your online security is always our highest priority at RMS, we have updated our website to offer secure browsing for the complete site through SSL (Secure Sockets Layer).

The primary reason why SSL is being used on the RMS website is to keep your sensitive information sent across the Internet encrypted so that only our server can understand it. SSL certification of the RMS web site ensures the data you send online is read by only our server and none else.

We have implemented this as a means of improving your trust and confidence by providing confirmation that your data is going to the RMS server only and not to unauthorised third parties.

With Safe Online Shopping (SSL), a small padlock symbol will now appear in your browsers address bar (as seen in the photo below) when viewing any page on the website (or elsewhere in the browser window), on some browsers the web address will also change to a green colour.

Check out the SSL small padlock symbol here
All the time you are browsing on our website the web address will begin with https:// (the s stands for secure).

Nothing else has changed, your usual links and bookmarks will still work and you don’t need to type in the https://

The RMS website provides a clear message of who we are, what we stand for and where our value lies when developing, delivering and maintaining professional EPoS Retail Management Solutions.

We’re sure you will enjoy our enriched website and invite you to take a tour around it.

Now, with Safe Online Shopping, rmspos.co.uk truly is your Destination for ‘All Things EPoS’.

Check out the new website here: www.rmspos.co.uk

Get inspired, Get connected. Bookmark our website to stay up to date on the exciting news and updates we will share in the coming weeks and months.

If you have questions, comments or suggestions about our web site or the Retail Management Solution Services we provide, please Contact Us today on 01750 700 527 or via our on-line enquiry form

Should you be considering taking your company forward into the future with an enhanced Retail Management Solution for controlling all aspects of your retail stock and  purchase orders across your multi-channel or Omni-channel business, RMS can work with you to build your brand and improve back office performance, leading to increased profits for your business.

We look forward to helping you with the future EPoS needs of your growing business.

You can also follow RMS on Social Media for all the latest information on the great benefits, features and deals on EPoS Hardware.