
In previous blogs, we’ve written about how vital it is for retailers in this extraordinarily challenging business environment to move towards an omnichannel business model. Industry trends were already making this critical, but with the massive increase in online shopping due to Covid-19, it has become essential. Becoming a true omnichannel retailer means integrating your online and offline systems and operations to provide a truly seamless, unified service to your customer, no matter how they wish to purchase from you.
Continue reading