Preventive Maintenance Protects Your EPoS Investment

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We all have a tendency to think of not fixing problems until something is broken.

But when it comes to high value business assets like an EPoS system, the point where something goes wrong is already too late.

Downtime leads to lost productivity, lost sales, lost profits – all round BIG damage to your business.

Like taking your car for an MoT or service, or going to your GP for a routine check-up, preventative maintenance is about proactively ensuring that your EPoS system is always in good working order.

This both helps to catch any potential problems before they can escalate into something which does real damage, and to keep the system fine tuned and performing at its optimum.

Read on to discover Five reasons why it’s important for your retail business to have a preventive maintenance contract in place for your EPoS system.

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Mobile Computing Devices – The Retailer Benefits

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In today’s era of immense choice for consumers and increased digitalisation, retail customers are not only discerning about what they want, but are putting new demands on retail customer service, and when they have made a decision, they want it now.

Brick-and-mortar retailers are not just competing with each other, they are also competing against successful on-line retailers. Compared with a simple and quick purchase from the couch at home, it is especially important for retailers to create faster and simpler ways to make brick-and-mortar purchases.

With the use of mobile devices at the POS, retailers are able to step up to the challenge and satisfy the customer’s need for pre-purchase information whilst in-store, through the integration of all relevant distribution channels.

Today’s retailers need to meet these consumer requirements to ensure a competitive advantage. One of the most important ways an advantage can be acquired is by sales assistants utilising mobile devices in-store. By using them, the sales assistant can get informed more quickly and efficiently, and therefore improve customer service and increase sales turnover.

Read on to discover more on why mobile computing devices can benefit your retail shop. Continue reading

Your business is at threat in the digital extortion war being waged by Ransomware?

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The incidences of Ransomware attacks on businesses is now at a frightening level, and still increasing, despite there being an armoury full of tools and methods which can be utilised in defence of your business system.

RMS has recently been called upon to assist several clients whose Back-office EPoS system became infected with Ransomware, probably as a result of someone in the clients business clicking on a seemingly innocuous looking link within an email. Until the system was rescued, the effect of the Ransomware on the clients business was disastrous with the system being inaccessible and unusable.

For a busy retailer having Ransomware on your back office computers and servers truly is a disaster to your daily operations. An inability for till transactions to be backed-up, for new products to be recorded into stock, to change product prices, and even check emails, are just some of the effects it can have on your business.

We care about your business and hence the reason for this Blog article asking you to take care of your EPoS and IT systems.

Read on to discover how to protect your business. ……..

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Shoppers trust retailers more if they can see modern technology being used in store

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shopper-369325Shoppers trust retailers more if they can see modern technology being used in store, claims research by payments processor Worldpay.

According to the research, conducted by Worldpay, the global leader in credit/debit card payments processing technology, three quarters of consumers (75%) said alarm bells start to ring when a store seems behind the times from a technology point of view. Londoners and the under-35s were the most judgemental. Eighty per cent of respondents in these groups said they’re more likely to trust retailers that use up to date technology than those that do not.

When pushed to qualify their answers, respondents said they thought retailers who had invested in up to date technology came across as more professional, and committed to improving the overall shopping experience for their customers.

Read more below on how to increase customer confidence in your retail business.
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