Mobile Computing Devices – The Retailer Benefits

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In today’s era of immense choice for consumers and increased digitalisation, retail customers are not only discerning about what they want, but are putting new demands on retail customer service, and when they have made a decision, they want it now.

Brick-and-mortar retailers are not just competing with each other, they are also competing against successful on-line retailers. Compared with a simple and quick purchase from the couch at home, it is especially important for retailers to create faster and simpler ways to make brick-and-mortar purchases.

With the use of mobile devices at the POS, retailers are able to step up to the challenge and satisfy the customer’s need for pre-purchase information whilst in-store, through the integration of all relevant distribution channels.

Today’s retailers need to meet these consumer requirements to ensure a competitive advantage. One of the most important ways an advantage can be acquired is by sales assistants utilising mobile devices in-store. By using them, the sales assistant can get informed more quickly and efficiently, and therefore improve customer service and increase sales turnover.

Read on to discover more on why mobile computing devices can benefit your retail shop. Continue reading

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WHERE CAN SMALL RETAILERS GET PCIDSS COMPLIANCE EXPERTISE?

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Retailers are frequently asking RMS the question – “What does a small-to-medium sized business have to do in order to satisfy the PCI DSS requirements?”

It is such a frequently asked question because most retailers understand that if they lose credit/debit card data through a data breach and they are not PCI DSS compliant, then they are likely to incur Card Scheme fines for the loss of this data and may be liable for the fraud losses incurred against these cards and the operational costs associated with replacing the accounts.

In addition it’s likely that their customers may also not want to do further business with them.

Because these consequences can be huge, we decided to ask this important question, and others, to BC Technologies LLP who provide PCIDSS compliance expertise to businesses in a range of sectors. Their role is to take the distraction of IT technology away from a retailers business so that the retailer can concentrate on achieving business targets. We spoke with John Orr and the following is a summary of our conversation.

Q. PCIDSS – what is it?

A. Most retailers who take card payments whether through rented or owned terminals will be aware of Payment Card Industry Data Security Standard or PCIDSS for short.  The objective of PCIDSS is to reduce fraud and the theft of sensitive data by tightening up the procedures that surround the use of cards and the transaction process. When card fraud occurs any subsequent investigation will focus on this.

Q. How does it work?

A. Compliance to PCIDSS is undertaken by self-certification. The retailer is required to fill out an online questionnaire which is designed to probe into those aspects of its IT network and card handling processes that could be vulnerable to data theft and fraud. If the processes are good and the retailer understands the questions then they will pass the compliance test. This means their risk of fraud and data theft is managed to an acceptable level. Through the questionnaire they will become aware of the need to manage and document the processes involved when their business takes a card payment. Because card fraud and data security takes place in a technical environment the questionnaire is both complex and jargon laden.
If a retailers answers fall short then their business is found to be non-compliant. At that point they need to address the non-compliance issues.

Q. What does non-compliance mean for a retail business?

A. Put simply it means that some aspect of their card payment set up is not as secure as it could be and that they are vulnerable to fraud and data theft. Non-compliance has to be rectified and they may be liable to fines and possibly even termination of their card payment service.

Q. Who is responsible?

A. The retailer is! The questionnaire has to be signed off by a senior manager in company. The sign off binds them to quarterly review and annual re certification.

Q. Is this just an Annual Commitment?

A. Yes and No – The sign off includes an undertaking to keep compliance under review every three months in addition to the annual questionnaire.

Q. Scope – this term pops up, what does this mean?

A. In order to deal with the assessment the retailer needs to consider the various points that are touched by their payment system i.e. the Scope. Does the card reader share the Wi-Fi that is offered to customers? Is the reader in any way linked to other computers or devices in the business’ network?  If the retailer operates on-line, how do they organise the storage of transaction data? Is the website secure? Who amongst the retailers staff has access to any transaction related data? Have the staff been vetted and trained in card payment and anti- fraud procedures? All these touch points fall within the scope of the payment system and the PCIDSS questionnaire.

Q. Is it possible to reduce the Scope for an easier and more secure life?

A. Bear in mind that in order to manage the card payment process the retailer needs to have a written policy to cover each touch point. If they have a policy then they need to document how they review that policy. So not only do they reduce their risks but they reduce their workload if they can keep their scope narrow.
Many retailers will use payment systems which run through on-line portals or chip and pin systems. The PCIDSS will perform tests on a retailers website to determine security. The retailer would be responsible for checking that their card machine is not tampered with or stolen. At the other extreme there are businesses taking card details by phone. The opportunities for fraud when card details are taken by phone are immense. Are details written down? By whom? Are the staff trained and vetted, where and how is that data stored, who has access to? Is it securely destroyed?
These simple questions will all require a process and policy. Just like Health and Safety the retailer needs to have a policy, procedures and a log to demonstrate that their PCIDSS compliance is reviewed and updated. You can see that defining Scope is critical both to security and to the resources required to achieve compliance.

Q. How can a small retailer easily deal with PCIDSS compliance?

A. The system exists to reduce to reduce the risk of fraud and delaying or ignoring compliance is simply extending risk. The time and effort involved in dealing with PCIDSS can be burdensome and given the consequences of fraudulent activity it makes sense to outsource the know how to achieve initial compliance. When a retailer starts in the right place they can then take on the ongoing reviews from a position of knowledge.

Q. Where can a small retailer get other PCIDSS compliance questions answered?

A. Two sources: 1. Give us a call at BC Technologies LLP – 01369 706656. or 2. On the PCI ComplianceGuide.org website.

 

You can Freephone RMS today on 0800 138 0050 or complete our on-line enquiry form to speak with one of our dedicated team. Either way, we look forward to helping you with the EPoS  needs of your growing business.

You can also follow RMS on Social Media for all the latest information on the benefits, features and great deals on EPoS Hardware.

YOUR CHANCE TO WIN FANTASTIC EPoS HARDWARE PRODUCTS. Have you entered yet?

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Aures Yuno Epos till system competition

Would you like to win one of these fantastic EPoS prizes in our free competition and give your retail store a Spring boost?

To celebrate the launch of OXD (OpSuite eXperience Day), RMS is giving away an Aures Yuno EPoS terminal and other products worth over £2000 from Honeywell, SNBC & Zebra!!

Enter this FREE competition now for a chance to win an AURES YUNO EPoS System.

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Please feel free to share this competition blog with your colleagues to increase the chances of your business winning!

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HAVE YOU WON AN AURES YUNO EPoS BUNDLE FROM RMS?

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Were you one of our winners in the RMS online Christmas competition to win an Aures Yuno EPoS System bundle worth over £1,500! along with five terrific runners up prizes of Aures EPoS products?

The RMS website was inundated with entrants to the competition throughout December and we had great fun drawing the winners.

The list of winners can be found on the RMS website here.

Please feel free to share this Blog article with you colleagues to let them know who the winners were!

RMS regularly runs competitions with fantastic EPoS hardware prizes to be won for your business. If you would like to be notified when the next one starts, let us know here.

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7 Ways to Get Your Retail Business in the Christmas Spirit

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merry-christmas-png-9Whilst the message loud and clear is that Christmas is a time of year abundant in joy, goodwill and cheer, it can be one of the most stressful times of the year for many retailers.

The stress comes from many angles and often its only you, the business owner or manager, who is subjected to it.

Stresses such as “Yes, Christmas holidays can be an incredibly profitable time, but that’s provided you can compete with immense competition!”
The health of your retail business could be riding on this year’s Christmas marketing campaign and subsequent sales!
You have employees taking time off for the holidays, slowing productivity!
The year-end accounts need to be closed (and taxes paid), adding to the mounting anxiety of the holiday season!

With stresses like this, it’s tempting when everyone is encouraging you to get in the Christmas spirit,  to reply with a spiteful “bah, humbug!”

Despite all the holiday stresses, your retail business can indeed get into the Christmas spirit.santa-thumbs-up-clipart
It starts with you, of course, whose responsibility it is to spread Christmas cheer to your employees.
When you do that, your staff members will be happier. They’ll find their jobs more meaningful, and they’ll in turn spread the Spirit of Christmas with your customers – ultimately enhancing your public image and boosting holiday sales.

The trick to getting your small business in the Christmas spirit is to avoid focusing solely on profits. That’s what your sales and marketing efforts are for.
Once those are set for the holiday season, it’s time to encourage a culture of good tidings among your employees.

Here are 7 ways to get your retail business in the Christmas spirit.

  1. Randomly give a small gift to customers.

  2. Hold a Secret Santa gift exchange for employees.

  3. Invite the homeless in your town centre to a Christmas tea & sandwich lunch in your canteen.

  4. Host a Christmas party on your premises after close of business for your employees and their children.

  5. Hold a Facebook Christmas photo contest for your customers with your employees picking the best photo.

  6. Invite employees’ children to sing Christmas carols on your premises during lunch hour and encourage staff to join in.

  7. Organise an in-store or online ‘free to enter’ competition for the public with an attractive prize chosen at random.

We hope the above has given you some ideas for generating Christmas Spirit. As an example, here’s the RMS Christmas competition featuring an Aures Yuno EPoS bundle as the main prize. Have you entered yet?

Click to Enter here

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 Please feel free to share this competition blog with your colleagues to increase the chances of your business winning!

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WIN AN AURES YUNO EPoS BUNDLE FROM RMS. Have you entered yet?

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Would you like to get your 2017 trading off to a successful start by winning a brand new AURES EPoS SYSTEM?

To celebrate our most successful year of trading yet, we are giving you the chance to win a fantastic
AURES YUNO EPoS BUNDLE WORTH OVER £1500!!

Enter this FREE competition now for a chance to win an AURES YUNO EPoS HARDWARE BUNDLE and get your 2017 trading off to a successful start.

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Please feel free to share this competition blog with your colleagues to increase the chances of your business winning!

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What to consider when choosing a Receipt Printer for your business

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restaurant-kitchen-printerOne of the most important components of an electronic point of sale (EPoS) system in your business is the receipt printer.

Retail shops and leisure facilities use them to print the legally required credit card slips and customer receipts. They are also used by restaurants to print off orders in the kitchen or at the bar.

There are three main options of receipt printers – Thermal printers (the most popular), Dot matrix printers, and Inkjet printers. Read on to find our which type could suit you best…..

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