Introducing the OpSuite and Verifone P400 Integration

Verifone’s most advanced pin pad device to date, the P400, now integrates with OpSuite Retail Management Software. This highly customisable hardware solution is built on the latest Linux operating system and boasts super-fast processing while maintaining the highest levels of security with PCI PTS 5.x approval.

The P400 offers full-colour multimedia support with a 3.5” capacitive colour screen display to make the most of video or images for improved customer engagement and targeted marketing. The upgraded form factor includes an angled display for readability and a reengineered EMV slot for ease of use, along with NFC/CTLS and mobile wallet payment acceptance.

This device has been certified and tested with OpSuite and processes transactions more quickly for higher sales throughput and greater customer satisfaction. Whether mounted to a counter, on a pole, or in a cradle, the P400 uses Power Over Ethernet (POE 802.3af) and benefits from Corning Gorilla Glass for extra protection from screen damage.

Combined with OpSuite, you can offer your retail customers a smooth, technologically advanced retail and payment experience that sets you apart from your competitors knowing that you have a PCI compliant solution, whether trade or consumer, or a combination of both. Let’s take a look at some of the pricing and payment features which OpSuite has to offer in detail:

Pricing and Payment Features

  • Set prices by store location
  • Set bulk pricing changes, for example +10%
  • Schedule pricing changes for sale periods, such as 10% discount between dates
  • Utilise 6 different types of special offer
    • Quantity discounts
    • Price breaks
    • Transaction discounts
    • Bundle discounts
    • Loyalty accruals
    • Loyalty redemption 
  • Offer bounce back coupons
  • Differentiate your pricing at store-level
  • Use product pricing modifiers
  • Email receipts to customers
  • Print a receipt (consumer) or an invoice (trade counter)

OpSuite and the Verifone P400 are a winning combination for the ambitious retailer. If you are already using OpSuite and want to upgrade your payment device to the P400, please speak to a member of our team on 0800 138 0050. Or, if you are a retailer who would like to see OpSuite in action, click here and we will be delighted to tailor a demonstration to your company’s specific requirements.

Are you prepared for 2022?

The past year and a half has been difficult for all businesses, but retail has been hit particularly hard with Brexit, stock shortages, driver issues and the global chip shortage, as well as repeated lockdowns and covid restrictions. Now we are nearing the end of the summer, thoughts begin to turn towards winter and the next year. Putting the aforementioned issues to one side for a moment, now is the time to ensure your EPoS systems are fit for purpose and can handle what may be the busiest seasonal shopping year in a decade as the world begins to emerge from the global pandemic.

If you haven’t invested in your EPoS system for some time, you are not alone. The last eighteen months have put the breaks on many businesses’ plans to upgrade their equipment as operational difficulties and stock problems took precedent in the fight for survival. However, the return to relative normality after this hiatus has highlighted for many the need to address operational efficiency and customer experience.

Any EPoS solution should fulfil some basic requirements for any retailer:

  • Managing stock
  • Selling product
  • Accepting payments

However, for the ambitious modern retailer, these basics are simply not enough to provide the level of operational efficiency required to cope with high volume sales while remaining competitive, profitable and offering a better customer experience than your competitors.

To assess whether your current EPoS solution can support your plans for business growth and cope with the upcoming shopping boom, ask yourself the following questions:

  • Can your system list products across multiple platforms such as Shopify, WooCommerce, Big Commerce, Visualsoft and Magento; or on marketplaces such as Amazon and eBay? If retailers have learned anything in the last year and a half, it’s that an omnichannel approach is the only way to safeguard your business from further lockdowns and enforced closures.
  • Can you manage stock across multiple physical locations? If you’re a multi-site retailer, you will be aware of the benefits of shifting stock between locations to meet demand. If you can’t synchronise your inventory in real time and allocate stock across locations, you run the risk of over or underselling.
  • Can you easily manage returns and automatically update your stock levels? This is particularly important during sale periods, when customers have a tendency to bulk purchase and then return what is unwanted at a later date.
  • Is your EPoS solution cloud-based? Many EPoS software solutions are installed locally on PCs and EPoS terminals, so you may require servers, additional security and an upgrade to your IT infrastructure. With a cloud-based software, the servers are remote, security is built into the solution, the cost is typically much lower, and your solution becomes mobile as you can access it from any internet-enabled device. A mobile solution also enables you to sell from anywhere, for example a pop-up shop, or to offer curb side pick up to your customers.

If you answered no to any of the above questions, your solution may not be fit for purpose. We would be happy to review your current solution and offer an EPoS Project Scoping Service to all our clients.  Our expert project managers have extensive retail experience and can provide professional advice and guidance on the best solution for your business.  Our team will initially scope your project to ensure that the solution we provide is tailored to your specific needs and delivers the system that require on time and on budget.

We are also proud partners of Bluestar Leasing and an offer finance for our solutions. Many EPoS solution providers require payment upfront, even before an installation is complete. Leasing your solution means you can spread the cost of your system, enabling you to benefit from the latest equipment and software from Day 1, without the large initial financial outlay.

If you are considering an upgrade in 2022, we urge you to get in touch today. Demand for new systems is extremely high and the supply of hardware is currently affected by a number of factors. For more information, please give our team a call on 0800 138 0050 or contact us here.

The global chip shortage and the impact on retailers

Sadly, empty shelves have been commonplace over the last year and a half, as the Covid-19 pandemic hit supply chains of all descriptions. However, if you have tried to purchase any consumer item containing a computer chip in the last eighteen months such as a new car, a games console or a laptop, you will no doubt have come across severe stock shortages and higher-than-normal prices thanks to the emerging global chip shortage.

What are computer chips?

Computer chips are semiconductors which are an essential component of any computer; they are effectively the brain of the machine and are found in most electrical devices. The manufacture of computer chips takes place in sterile, controlled environments which prevent contamination by dirt and damage by high or low temperatures. These fabrication facilities take years to build, at the cost of billions and there are only a few in operation globally.

The Covid-19 pandemic created a unique set of circumstances which led to a worldwide shortage of chips. As the pandemic hit, major chip buyers suddenly bought fewer chips as they anticipated a significant fall in consumer demand. Coupled with staffing shortages and shipping delays, the global chip supply was quickly depleted. Secondly, the demand for consumer electronics experienced an unprecedented and unexpected surge as people became housebound, and so manufacturers of electronic devices quickly absorbed the excess chips on the market, leading to an overall shortage. Add to this the advent of 5G devices, which require more chips than their 3G and 4G predecessors, and it’s easy to see how a previously abundant component has become all but a scarcity as manufacturers scramble to increase production.

Why the ongoing shortages?

The simple answer is that supply has not yet caught up with demand, even as chip manufacturers work at full capacity. Chip manufacture is controlled by just a handful of foundries, with c.90% of manufacturing occurring in Asia. With so few producers, the industry faces an enormous bottleneck and it could take up to two more years for supply to meet demand, despite companies such as Intel announcing their intent to build new manufacturing plants.

How are retailers affected?

We all remember the empty shelves of 2020 as staffing shortages, shipping delays and panic buying affected retailers and consumers across the UK.  While the supply of essentials such as bread, flour and toilet rolls have resumed to pre-pandemic levels, for those in the business of selling electronics, supply issues are likely to continue for the foreseeable future.

For retailers who are fortunate enough to have a robust supply of products to sell to their customers, there is still the question of the electronic hardware they require to actually serve their customers. Whether it be EPoS till systems for face-to-face sales, or the scanners, printers and mobile computers needed for a busy eCommerce operation, all retailers are likely to be affected by the global chip shortage on an operational level over the next couple of years.

How are RMS handling hardware shortages?

At RMS, we are working closely with our suppliers to source the hardware our customers need.  If you anticipate that you will need new EPoS hardware in the next few weeks or months, RMS have limited stock of the new Aures Yuno B Widescreen with the Intel i5 processor, 16GB RAM and new M2 256 SSD. And if you anticipate that you will need new EPoS hardware in the next 6 – 18 months, please get in touch to discuss your requirements at the earliest opportunity so that we may meet your needs. With extended lead times and product shortages across the industry, we will work with you to source hardware in the shortest possible timeframe. Whatever challenges we face, we are committed to maintaining full transparency and open communications with our clients on the status of their projects.

To discuss your upcoming hardware requirements, please call our expert team on 0800 138 0050.

Why are retailers choosing cloud-based software?

Cloud-based software is typically described as: on-demand online software using remote data centres for storage.

This type of software has been around for some time now, but many retailers have been slow to adopt a cloud-based approach for their businesses, opting instead for traditional, fully locally installed software. However, according to research conducted by the International Data Group, 18% of businesses are considering adopting cloud-based software in the near future.

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