When it comes to customer service, you are in the driving seat

7 steps to great customer service

From the products on offer and their prices to the in-store environment; there are many factors that can affect the retail experience for your customers in your stores. But customer service is always going to be one of the top factors that have a major impact on how shoppers perceive your brand.

Whilst you cannot influence external factors such as the weather or control what your competitors do, the good news is that the level of service that you provide is completely within your control. This gives you the valuable opportunity to wow your customers and is why you should always be thinking about ways of improving the customer service that you deliver.

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How to be a savvy bricks and mortar retailer

How to be a savvy bricks and mortar retailer

Despite the convenience of online shopping, recent research shows that three quarters of people still prefer to shop in store. But bricks and mortar retailers must be savvy with omnichannel technology to survive in the digital age, we have 12 customer retention tactics to show you how it’s done.

Although the rapid growth of e-commerce has significantly reduced footfall to the high street, recent research from ONS showed that three-quarters of customers still prefer to make a purchase in a store. With 82% of these saying this is because they prefer to receive the product as soon as they’ve purchased it and because they value the input of staff, particularly when it comes to making major purchases. As well as this, 90% of UK shoppers stated they’ll always research a product online before going into a store to purchase it.

Retailers which embrace technology to track their customers across the whole customer experience, have a strong strategy in place for building customer loyalty, meaning satisfied customers, glowing word-of-mouth referrals and open doors for years to come. But with increased competition vying for each and every shopper’s attention, it is also vital that you implement customer retention tactics to ensure that you do more than simply sell stock.

Here are 12 customer retention tactics that will lead to increased sales and long-term success:

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It’s out with Microsoft Dynamics RMS and in with the new!

Twenty years is an absolute lifetime in terms of today’s modern technology and in this article we look at the ‘end of life’ for this highly successful point of sale software. But as the clock ticks away, retailers must move to a new solution before the July 2021 deadline.

As long ago as 2015, Microsoft announced that their retail point of sale solution, or Microsoft Dynamics Retail Management System to give it its correct title, would be retiring in 2016. However, whilst the product was then no longer available to new customers, support continues for existing customers until July 2021.

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Channel your energy

Do you know the difference between multi-channel and omni-channel retail?

Omni-channel retail delivers a seamless experience for the customer. This means that every way that a customer interacts with a company; whether that’s online, in-store, using a mobile app, via email and more besides, their user experience is fully connected.

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RMS are thrilled to be attending the Farm Business Innovation Show 2018

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Setting the agenda for Farm Shops

At RMS, we have a  “get it right first-time” approach for EPOS. We help startup and scale-up retailers put the right retail hardware and software in place because we fundamentally believe that great EPOS can improve business efficiency and oversight while cutting staff training costs and improving customer experience.

That is why we’re attending the Farm Business Innovation Show 2018. Come find us at stand 3081. We’re looking to help people who want to monetise their land through farm shops or other forms of retail or hospitality.

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RMS Partners with Blue Diamond Ltd to Provide Environmentally Friendly Retail Solutions

SELKIRK, SCOTLAND (PRWEB) SEPTEMBER 24, 2018

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Selkirk-based retail systems experts RMS have been awarded a 100 + EPOS hardware contract from Guernsey-based Blue Diamond Ltd to support them in scaling & modernising their operation, making their operation more cost-effective. The contract includes 100 + environmentally friendly, battery-free Honeywell 1202g barcode scanners.

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Why You Should Consider A Card Printer For Your Business

rms---card-printerSocial-PostWhen is a card printer suitable for my business?

When a business looks to buy print materials, there is a tradeoff between investing in a printer and printing in-house or using an external printing service. For most companies, external print shops will always be more cost effective as they’ll never print enough to justify the spend on a printer.

When it comes to plastic card printer, however, there are additional considerations a business has to take into account. Plastic card printers offer flexibility, multiple use cases and often are used for small batches or individual cards.

Here are some reasons why your business should consider a plastic card printer.

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