The past year and a half has been difficult for all businesses, but retail has been hit particularly hard with Brexit, stock shortages, driver issues and the global chip shortage, as well as repeated lockdowns and covid restrictions. Now we are nearing the end of the summer, thoughts begin to turn towards winter and the next year. Putting the aforementioned issues to one side for a moment, now is the time to ensure your EPoS systems are fit for purpose and can handle what may be the busiest seasonal shopping year in a decade as the world begins to emerge from the global pandemic.Continue reading
Cloud-based software is typically described as: on-demand online software using remote data centres for storage.
This type of software has been around for some time now, but many retailers have been slow to adopt a cloud-based approach for their businesses, opting instead for traditional, fully locally installed software. However, according to research conducted by the International Data Group, 18% of businesses are considering adopting cloud-based software in the near future.Continue reading
The retail landscape has experienced a colossal shift towards omnichannel in the last 12 months. The Covid-19 pandemic saw high street retailers close for a large portion of 2020 and currently a significant part of 2021. For many bricks and mortar businesses, this has necessitated a move towards an omnichannel bricks and clicks model.
Not only has online shopping become a necessity, it has become a habit for consumers. Retailers who have not yet made the leap to omnichannel, may find that while the return to the high street will undoubtedly bring a welcome boost to business, it may not be as fruitful as it once was. The high street may be making a comeback, but for the ambitious retailer, eCommerce has become a necessity.Continue reading
In our last blog, we discussed ‘omnichannel retail’, what it is, and why you need to start thinking about how to turn your organisation into a true omnichannel retailer. Online sales have been growing steadily year-on-year for the last twenty years, and COVID-19 has only accelerated that trend. We can’t know what this year will bring, but we can be sure that online sales will continue to grow and grow for many years to come.
It’s no longer enough to operate a traditional bricks-and-mortar business. It’s not even enough to branch out and have an online business too. Shoppers are increasingly expecting retailers to have fully integrated online and offline operations which provide a seamless, unified, cohesive user experience. If a store doesn’t have an item in stock, customers expect the staff to be able to tell them if it’s available online instead, and vice-versa.Continue reading