During the early days of the pandemic, consumers adopted a very different attitude towards retailers almost overnight. Suddenly brand loyalty and trust were put to one side as consumers purchased from anywhere they could as supply chains were rattled and in some cases, brought to a complete halt.
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The retail industry is an extremely important part of the UK economy, equivalent to around 5% of GDP. Brexit, covid-19 and various shortages of products, drivers and fuel have all contributed to the difficulties faced by retailers since the beginning of 2020. However, there is light at the end of the tunnel as offices begin to reopen and commuters return to work.
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RMS EPoS Blog 