Back in Business: Shop Reopening Retail System Checklist


Many businesses have been shut for quite some time now, but now it finally looks like non-essential retailers will be able to reopen and start getting things back to normal. After the year that we’ve all had, this is great news, and workers everywhere (not to mention their employers!) are looking forward to getting back to their jobs.

That’s fantastic, but reopening a business nowadays isn’t as simple as switching on the lights and turning the sign round from ‘Closed’ to ‘Open’. After a prolonged shutdown like the one we’ve had to endure, reopening a modern retailer isn’t a quick task. This is especially true if you want to ensure that you will be able to serve your customers to the best of your ability as soon as you reopen. There are a number of steps you need to go through in order to make sure that all of your systems are still in working order after being switched off for so long. In this blog, we’ll be going through the tasks you will need to perform.

Note: Be prepared!

Before we start running through the list, it’s worth noting that we recommend that everything on this list is done at least a week before you’re planning on reopening your business. This will allow you to ensure that all of your systems are working correctly and give you time to fix any problems that may arise before your customers start pouring back in.

Reopening Checks

So, you’re finally back in the building after the shutdown. What do you need to do to get your business up and running once more?

  • The first thing to do is turn on the EPoS till terminal (or restart it if it’s been left on). If it has a touchscreen, this should be cleaned and checked to ensure it’s functioning correctly.
  • Next, check the peripherals, such as printers, scales and scanners. Are they powered on and working correctly? Also, check that the receipt printers are correctly loaded with paper.
  • Software updates will likely have been released for your system during the lockdown, so it’s worth checking for these. To do this, click Start Menu > Settings > Update & Security > Check for Updates. Once you’ve done this, make sure that any updates are downloaded and that the software loads correctly.
  • Next, check that the cash drawer is unlocked and able to be opened by the EPoS software. (You should be able to do this by performing a ‘No Sale’.)
  • Check that the staff EPoS logins are all working correctly and that your staff can access the system.
  • Make sure that all your scanners are scanning products into the order screen correctly.
  • Next, you will need to check that the receipt printers are printing correctly and that any A4 network printers used for delivery notes or invoices from the EPoS system are working properly.
  • Check that any chip and pin terminals are powered on and show a ‘Ready’ state, and make sure that any Magswipe (MSR) devices are functioning correctly.
  • Finally, check to see if the Line Display is displaying the correct information and that the customer-facing display is showing the right information.

Test Transactions

So, everything has been switched on and seems to be working as expected. Great! The next thing to do is perform a series of test transactions to ensure that your tills and EPoS system are all functioning and interfacing correctly.

  • First, try processing two test card transactions; one using contactless payment, and the other using pin entry.
  • Next, process a transaction using vouchers and/or cash.
  • So far, so good? Excellent! Now, try performing some refunds. Process a refund for a card transaction, and a refund for vouchers or cash.
  • If applicable, you’ll want to send an order to your Kitchen Printer and ensure that it’s printing correctly.

General Housekeeping

OK then, everything is on and working, the test transactions have all gone smoothly, and it feels like you’re ready for business to begin. However, it’s essential not to neglect some basic housekeeping tasks after being shut down for so long.

  • You will likely want to update your POS layout; make sure that you’ve got time to do this and have a new layout planned and ready to go.
  • Check supplies of till rolls and labels. With so many businesses all reopening at the same time, we strongly recommend ordering these well in advance in case there are any supply issues.
  • You must check the most recent government Covid-19 guidance to ensure that you’re compliant with all rules and legislation relevant to your business.
  • Finally, make sure that you have sufficient amounts of the correct PPE available for your staff, and check that all necessary physical barriers are in place. Again, it is a good idea to order PPE well in advance just in case there are any supply problems.

It’s been a long and challenging year, but it looks like we’re finally over the worst of it, and hopefully, businesses are now back to stay. We’re all looking forward to things getting back to normal, both as business owners and as customers, and seeing shops open and people getting back to their normal day-to-day lives.

We would like to wish you a very successful and safe reopening of your business from all of us here at RMS. If you have any questions about reopening or would like to discuss your business needs, please feel free to get in touch here or call 0800 138 0050.

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