We all have a tendency to think of not fixing problems until something is broken.
But when it comes to high value business assets like an EPoS system, the point where something goes wrong is already too late.
Downtime leads to lost productivity, lost sales, lost profits – all round BIG damage to your business.
Like taking your car for an MoT or service, or going to your GP for a routine check-up, preventative maintenance is about proactively ensuring that your EPoS system is always in good working order.
This both helps to catch any potential problems before they can escalate into something which does real damage, and to keep the system fine tuned and performing at its optimum.
Read on to discover Five reasons why it’s important for your retail business to have a preventive maintenance contract in place for your EPoS system.
Retailers invest in EPoS systems to improve customer service, streamline sales and automate financial and stock control. It acts as a vital cog in the overall machinery of a retail business, and is in operation all day, every day a business is open. Constant use creates inevitable wear and tear, which soon impacts on performance if left unaddressed.
Here are five reasons to take out a preventative maintenance contract for your EPOS system to protect your investment.
1. Extended Lifecycle
The more regularly your POS system is checked out and serviced, the longer it will last. In the long term, this will reduce your capital expenditure, because you will not have to replace equipment so often.
2. Improve Efficiency
With a digital system like EPoS, it is important to keep on top of software updates to make sure it runs at its best. Updated elements in the network also need configuring so they work with the rest of the system properly, otherwise they just slow everything down.
3. Improve Performance
No system maintains an optimum level of performance from the moment it is plugged in, and over time little glitches and faults start to build up to have an impact on the service you can deliver. Regular preventative maintenance returns a system to that ‘just new’ state, optimising performance as a cyclical process. It also helps to prevent downtime and therefore maintain service levels for longer.
4. Maintain Profitability
No business runs any form of equipment for its own sake – it is there to enable the business to function and, in doing so, make money. Preventative system maintenance can therefore be viewed as protecting profitability. This is especially true of EPOS, as downtime means sales cannot be made, creating bottlenecks elsewhere and damaging customer service.
5. Prepare for Peak Periods
Most businesses have periods of peak activity – retailers at Christmas, summer holidays for the tourism and leisure industries, for example. It is often crucial that businesses maximise turnover during these periods to offset much quieter times. Maximising turnover during a peak period takes months of preparation in all aspects of the retail business. During a peak period, a system failure can be particularly catastrophic for the business. It makes sense to prepare thoroughly by booking a service ahead of these peak times in order to greatly reduce the risk of a system failure happening, and so make sure your EPOS equipment is working at its very best.
RMS cares about your business, if you have questions about how you can best protect your EPoS system, please Contact Us today on 01750 700 527 or via our on-line enquiry form
We look forward to helping you with the future EPoS needs of your growing business.