Part 2 of our jargon buster of just some of the latest retail terms …..
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Jargon buster – part 2 – M to Z
Retail jargon buster – part 1
Do you know your show-rooming from your drop-shipping or your m-commerce from your social selling?
In the ever-changing world of retail technology, keeping up to date with the jargon in today’s retail sector can be quite a challenge. New retail terms pop up all the time, so to help you keep pace with the changing technology and the terminology, we’ve compiled a list of just some of the latest retail terms.
It pays to choose Paymentsense
We are delighted to work with one of the fastest-growing payment processing companies in Europe and to bring a whole host of industry leading benefits to our clients. Paymentsense currently handle over £10 billion in annual transactions for over 70,000 businesses in Britain and Ireland.
As an independent company who have gone from start-up to over 70,000 customers in less than a decade, this is a team who know exactly what it’s like to start out on your own.
They understand the importance of making savings for small business and they use their considerable buying power to offer better fees. Paymentsense also understand the importance of being fully supported, their UK based technical support staff are on call 24/7 – so if anything should go wrong with your card machine, they’ll have it fixed in no time.
Continue readingChristmas is coming
It’s September already and for most people this signifies that autumn is just around the corner and that the weather is turning a little colder, but if you’re a retailer, you know this means that it’s time to prepare and plan for Christmas.
The Christmas season is the biggest shopping event of the year, and for some retailers, sales during the festive season can account for up to 30 percent of their annual revenue. Of course, all retailers will be working hard to attract customers and generate sales during the biggest holiday shopping period of the year, so you need to work extra hard to compete.
The real key to success is planning ahead and implementing steps to prepare for the upcoming seasonal rush and be ready to maximise the potential. And to help you achieve this, there are several key tasks you should complete long before the Christmas season is upon us.
The Season of Giving
The Christmas holiday is by far the biggest shopping holiday in the United Kingdom and of course for many other countries around the world.
Christmas shopping in the UK accounts for over £20 billion worth of spending from consumers. From decorations to presents, food and drink to parties and cards, many shoppers will save all year for Christmas shopping. Those residing in London plan to spend the most over the holiday season, sitting at £536 each on average. Northern Ireland came in second at £451 followed by those in Scotland at £417.
Who does the Christmas Shopping?
With so many people celebrating Christmas, the shopping is fairly equal across gender as well as many of the age ranges although the amount each demographic is planning to spend tends to vary.
Some of the statistics about who is buying for the Christmas season in the UK include:
Continue readingFarm Shop Scenario
As one of the country’s leading suppliers of retail and hospitality solutions, RMS have been providing the best EPoS systems and specialist software to our diverse range of clients for many years.
And with OpSuite EPoS we are proud to offer the premier retail management solution in the marketplace. It is a firm favourite with omni channel retailers because of the competitive advantage that it brings. This fully integrated system seamlessly controls products, pricing, orders, reservations, customer records, suppliers, shops and eCommerce stores.
We thought it would be a good idea to illustrate the many benefits of OpSuite by looking at a relevant industry scenario to show you just what it can do in a normal working day.
‘Company Farm Shop’ does not actually exist but this type of operation and its complex daily requirements certainly do!
Continue readingWhen it comes to customer service, you are in the driving seat
7 steps to great customer service
From the products on offer and their prices to the in-store environment; there are many factors that can affect the retail experience for your customers in your stores. But customer service is always going to be one of the top factors that have a major impact on how shoppers perceive your brand.
Whilst you cannot influence external factors such as the weather or control what your competitors do, the good news is that the level of service that you provide is completely within your control. This gives you the valuable opportunity to wow your customers and is why you should always be thinking about ways of improving the customer service that you deliver.
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