7 benefits of a customer loyalty program

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The average UK consumer is a member of 14.3 loyalty programs: should your retail or hospitality business be one of them? 

While there are costs to designing and implementing a customer loyalty program for your business research shows that acquiring new customers costs 5 to 25 times more than retaining existing ones. Members of Amazon’s Prime loyalty program spend an average of $1300 with Amazon per year compared to $700 for customers who are non-members.

Let’s look at the key benefits of running a loyalty program.

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Meet the manufacturer: Zebra Technologies

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At RMS, we believe in providing the best retail hardware for companies both big and small. Whether your business needs barcode scanners, label printers or ID card printers Zebra Technologies offer standout options that we are proud to provide.

Initially founded in 1969 as Data Specialities Incorporated (a manufacturer of high-speed electromechanical products) a change of focus towards labelling and ticketing occurred in 1982. The Zebra Technologies brand was born in 1986, and the company went on to be publicly traded in 1991. Strategic mergers and acquisitions, including the 2014 acquisition of the Motorola Solutions Enterprise Business, have been followed by a legacy of constant innovation – Zebra hold over 4,200 patents.

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The Importance of Making Tax Digital to Retailers & Hospitality Businesses

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As of April 1 2019, half a million VAT registered UK businesses have to comply with the new taxation standard Making Tax Digital. VAT registered businesses must now keep digital records of their transactions and submit VAT returns using a digital link to HMRC.

From April 2019, quarterly reporting is:

  • Mandatory for VAT for all VAT-registered businesses with a turnover above the VAT registration threshold (£85,000)
  • Optional for VAT-registered businesses with a turnover below the VAT registration threshold (£85,000)

From April 2020 (at the earliest), quarterly reporting is:

  • Mandatory for income tax and corporate tax (as appropriate) for all businesses (including landlords) with a turnover over the VAT registration threshold (£85,000)
  • Optional for businesses (including landlords) with a turnover below the VAT registration threshold (£85,000)

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Meet the Manufacturer: AURES Group

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History of Aures

At RMS, we understand the many factors that go into the purchasing decisions of retailers: affordability, reliability, user-friendliness, attractiveness and environmental footprint. As a result of this, we carefully curate a product range of exceptional hardware and software suited for all retail environments.

In this series we’ll be focusing on some of the manufacturers of the hardware we sell, starting with the AURES Group – a company approaching 30 years of success.

Aures Technologies offer cutting-edge EPOS hardware – attractive, reliable and well-engineered – ready for any retail or hospitality environment. From elegant terminals like the Aures Sango, Yuno and Nino to high-quality peripherals such as Aures cash drawers, customer displays, receipt printers, touchscreens and kiosks.

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The RMS Guide To Becoming A Retailer Part 6: Managing Stock

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One of the biggest concerns of any aspiring retailer is stock control. Not enough stock results in unhappy customers and missed opportunities. Too much stock takes up too much capital and can result in lower margins if you mark down unsold products. At RMS, we’ve been helping retailers put the right stock keeping systems in place for over 14 years.

There are three main areas that any retailer needs to address when dealing with stock: getting the right software in place, establishing the right processes to keep on top of your stock and learning how to optimise your stock so you can make more money and have happier customers.

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The RMS Guide to Becoming A Retailer, Part 5: Laws you must be aware of

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If you’re interested in opening a new shop, cafe or restaurant in the UK you need to be aware of your legal obligations and the regulations that govern your industry. Getting a grasp on these laws, and getting sound legal advice, will help prevent you from making costly mistakes that could ruin your livelihood.

In this article, we’ll cover some of the major pieces of regulation that new companies will need to comply with and what they mean for your business. It is by no means comprehensive and is intended purely to provide an overview.

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The Steps Your Pharmacy Business Needs To Take To Become FMD Complaint

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The Falsified Medicines Directive (FMD), which requires all EU pharmacies to be able to scan 2D data matrix barcodes, use integrated software to verify and decommission medicines from those barcodes and check medicine packaging for tampering is in effect from the 9th of February 2019.

The new standard of packaging, alongside the new audit trail, has been created by the EU with the intention of reducing the number of counterfeit medicines on the market and decreasing the associated health risks.

The General Pharmaceutical Council (GPhC) confirmed last month that checking pharmacies for FMD compliance will be part of its pharmacy inspections and it will “use its regulatory powers, including improvement action plans, to ensure pharmacies take action” if they are not FMD compliant.

There is some reprieve for pharmacies rushing to become compliant as the GPhC has stated that it “does not see the implementation date of February 9 as being a ‘cliff edge’”.

However, legal compliance is compulsory for all pharmacy owners.

Here are our tips to becoming FMD compliant:

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